FRAUD ATTEMPTS USING SARANAC PARTNERS NAME
Saranac Partners Europe, Agencia de Valores, S.A. is aware that a small number of individuals have been fraudulently contacted using our name. In some cases, these communications include financial recommendations or even contractual documents and requests for payment.
If you receive an e-mail or are the recipient of any other type of communication proposing investments in financial instruments, requesting confidential, financial or personal information, account numbers or urging you to sign contracts or provide any other type of data, please bring it to our attention or contact the CNMV or, where applicable, the local supervisory body if the actions do not take place in Spain, in order to ensure that the sender is an authorised, registered and supervised person. This could be an attempt to defraud by impersonating Saranac Partners Europe, Agencia de Valores, S.A.
Saranac Partners Europe emails will always come from an address in the format [email protected]. If you are ever uncertain about the legitimacy of an email you can always phone your Client Advisor directly or forward the email to their usual email address. Alternatively, you can email [email protected] and we will confirm whether any communication is genuine.
Saranac Partners Europe, Agencia de Valores, S.A. ha sido informada de que se está contactando fraudulentamente con particulares utilizando nuestro nombre. En algunos casos, estas comunicaciones incluyen recomendaciones financieras o incluso documentos contractuales y solicitudes de pago.
Si usted recibe un correo electrónico o es destinatario de cualquier otro tipo de comunicación en la que se le propongan inversiones en instrumentos financieros, se le solicite información confidencial, financiera o personal, números de cuenta o se le inste a firmar contratos o facilitar cualquier otro tipo de datos, le rogamos que lo ponga en nuestro conocimiento o se ponga en contacto con la CNMV o, en su caso, con el organismo supervisor local si las actuaciones no tienen lugar en España, a fin de asegurarse de que el remitente es una persona autorizada, registrada y supervisada. Podría tratarse de un intento de estafa suplantando la identidad de Saranac Partners Europe, Agencia de Valores, S.A.
Los correos electrónicos de Saranac Partners Europe procederán siempre de una dirección con el formato [email protected]. Si alguna vez tiene dudas sobre la legitimidad de un correo electrónico, puede llamar directamente a su asesor o reenviarlo a su dirección de correo electrónico habitual. También puede enviar un correo electrónico a [email protected] y le confirmaremos si la comunicación es auténtica.
Saranac Partners Limited in the UK is aware that third parties have published web pages and issued emails that mimic those of Saranac Partners Limited. These websites and emails are ultimately designed to lure clients and prospective clients into unauthorised or possibly fraudulent activity.
If you receive an e-mail or are the recipient of any other type of communication proposing investments in financial instruments, requesting confidential, financial or personal information, account numbers or urging you to sign contracts or provide any other type of data, please bring it to our attention, in order to ensure that the sender is an authorised, registered and supervised person.
Saranac Partners emails will always come from an address in the format [email protected]. If you are ever uncertain about the legitimacy of an email you can always phone your Client Advisor directly or forward the email to their usual email address. Alternatively you can email [email protected] and we will confirm whether any communication is genuine.
At Saranac Partners we are constantly guarding against fraudulent activity
Information you should know:
- We only use @saranacpartners.com email addresses. If you receive an email from a different email address that looks similar purporting to be from Saranac Partners please assume that it is an attempt at fraud
- At no point would we send bank details via email or request yours via email
- Saranac Partners is not a bank and therefore does not offer its own fixed rate savings products
As well as attempting to impersonate Saranac Partners, criminals may pose as organisations such as the Police, the Financial Conduct Authority (FCA), financial institutions or other government agencies. In these cases, fraudsters may offer a safe place to put your money, suggest that an organisation is under investigation or most recently offer medical guidance. In most cases the criminals will rely on pressure and urgency to persuade you to share key data or even to move funds into a bank account that they have control of.
Only use a telephone number from a legitimate source e.g. www.saranacpartners.com
It is important that if you feel that you are being pressured you should hang up the phone, then search online for the organisation that the person purports to be from and call the phone number on that website. In these cases, do not use any number that is on a suspicious email or that you are offered over the phone from a suspicious caller.
Use complex and multiple passwords
Finally, a huge number of data breaches mean that there are considerable numbers (in the billions) of username and password data available to the criminals. You should ensure your email password is complex, and you have not used it on any other online accounts. It is also advisable to switch on multi factor authentication for your email account, in most cases this will send a second code to your mobile phone which provides a second level of security.
Reporting a suspected fraud
If you think you have received communication from a fraudulent party, raise to Action Fraud or Europol guidance (link below), and if you receive suspicious bank account details, phone the bank in question.
Once you have reported the incident to Action Fraud or Europol guidance (link below) please break off any contact with the suspected fraudster.
Guidance from govt. agencies:
www.fca.org.uk/consumers/protect-yourself-scams
www.ico.org.uk/your-data-matters/your-data-matters-blog
www.actionfraud.police.uk (UK only)
https://www.europol.europa.eu/report-a-crime/report-cybercrime-online (EU only)
Complex Password Guidance:
www.kaspersky.co.in/resource-center/threats/how-to-create-a-strong-password
Fraudulent Website Report
We are aware of a criminal/hacker using the following websites/email addresses:
@info-saranac.com
The criminals are attempting to gain funds from clients fraudulently misusing the name and logo of Saranac Partners.
The correct web address for Saranac Partners is www.saranacpartners.com and we only use @saranacpartners.com email addresses.
For more information about fraudsters who falsely claim to be from legitimate firms, please see the Financial Conduct Authority’s guidance, which can be found here.
If you think you have lost money or personal information to fraud, you should report this to Action Fraud on 0300 113 2040 or online via their website.
Other useful sites:
Financial Fraud Action UK
Get Safe Online
ScamSmart
Citizens Advice
Report Suspicious Emails